Compliments & Complaints
Do you have any comments or suggestions about the service we provide? If so, we would be pleased to hear from you. You can speak to a member of the team or email Inverurie@agdp.co.uk
Are you happy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure. We have a practice complaints leaflet, with full details of the complaints procedure, which is available on request in a variety of formats.
If for any reason, you would to contact a member of the NHS Grampian Feedback Service about making a complaint. Their contact details are:
NHS Grampian Feedback Service
2 Eday Road
GENERAL DENTAL COUNCIL CORE ETHICAL PRINCIPLES
1.Put Patients' interests first
2.Communicate effectively with patients
4.Maintain and protect patients' information
5.Have a clear and effective complaints procedure
6.Work with colleagues in a way that is in patients' best interests
7.Maintain, develop and work within our professional knowledge and skills
8.Raise concerns if patients are at risk
9.Make sure our personal behaviour maintains confidence in us and the dental profession.
Find out more at www.gdc-uk.org.
Our contact details
Please contact us by the following means:
Inverurie Smile Care, 31 High Street, Inverurie, AB51 3QA.
Tel: 01467 629909 Email: Inverurie@agdp.co.uk